Code of Conduct Form

Mutual respect is essential for maintaining a positive working relationship. We understand that emotions can run high, worries and fears are common, and the unknown can be distressing. Despite the understandable emotions in caring for pets with complex disease, we are committed to maintaining a professional environment that prioritizes the best interests of your pet.

In order to cultivate a long-term and respectful relationship with those who entrust their beloved pets to our expertise, we want to ensure mutual understanding of expectations. We acknowledge the inherent stress in these situations and strive to communicate openly and directly with you, providing honest information without "sugar coating" or unnecessary financial burden. The following guidelines outline the expected behavior when interacting with our team, and any pets under our care. We assure you that our team will treat you with the same level of respect outlined below. If you believe that our team has failed to uphold these standards, please contact our Practice Manager directly so that we can investigate and address the situation appropriately.

We do not tolerate the following behaviors from our clients or employees:

• Verbal abuse, making malicious or harmful statements about others, using profanity, or displaying disrespect.
• Any form of harassment
• Discriminatory comments or actions
• Intimidation tactics or threatening behaviors, comments, or actions.
• Allowing a pet to intimidate or threaten any person or another animal.
• Publicly disclosing another person's private information.
• Suspected intoxication from alcohol or behavior-altering drugs.
• Failure to comply with company policies and reasonable requests, including leashing or restraining of pets.

In cases where human and/or animal behavior becomes problematic, we reserve the right to immediately discontinue services. This policy is strictly enforced, and non-compliance will result in appropriate corrective measures, which may include asking individuals to leave the premises and involving law enforcement, if necessary. Failure to comply with requests to leave the premises will be treated as trespassing and will be referred to appropriate law enforcement. Our hospital management team is authorized to terminate the clinic’s relationship with any client who, in their judgment, violates this policy. Copies of the patient's medical records will be sent immediately to the clients address on file, and no further services will be offered to the client or members of his or her household.

We sincerely appreciate your understanding, respect, and open communication as we strive to create a safe, welcoming, and supportive environment for our clients, staff, and patients